Privacy Policy
Last Updated: March 2025
At xalvorenis, we're straight with you about how we handle your information. This policy explains what we collect, why we need it, and what we do with it. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
We're based in East Maitland, NSW, and we take privacy seriously. Not because we have to, but because trust matters when you're sharing business data with us.
What Information We Collect
When you use our business activity analysis tools, we gather different types of information. Some you give us directly, some we collect automatically as you interact with our platform.
Information You Provide
- Contact details: name, email, phone number, business address
- Account credentials and security information
- Business data you upload for analysis purposes
- Payment and billing information when you use our services
- Communication preferences and feedback you share with us
Information We Collect Automatically
- Device information: IP address, browser type, operating system
- Usage data: how you navigate our platform, features you access
- Session information: login times, duration, interaction patterns
- Technical logs that help us maintain security and performance
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a specific purpose in delivering our analysis services to you.
- Providing and improving our business analysis platform
- Processing your requests and responding to your inquiries
- Maintaining account security and preventing unauthorized access
- Sending you relevant updates about our services and your account
- Analyzing usage patterns to improve user experience
- Meeting legal obligations and protecting our rights
- Developing new features based on how people actually use our platform
Educational Content and Learning Materials
When you access our webinars or study materials, we track which resources you use. This helps us create better educational content and suggest relevant learning paths. We never sell this information to third parties.
Legal Basis for Processing (Australian Context)
Under Australian privacy law, we process your information based on several legal grounds:
- Contract performance: providing the services you've signed up for
- Legitimate interests: improving our platform and preventing fraud
- Legal compliance: meeting tax, accounting, and regulatory requirements
- Consent: when you've explicitly agreed to specific uses
Data Storage
Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures. Access is restricted to authorized personnel only.
Data Retention
We keep your information for as long as your account is active, plus seven years for financial records as required by Australian tax law. After that, we securely delete it.
Sharing Your Information
We're selective about who gets access to your data. Here's the complete picture:
Service Providers We Work With
- Cloud hosting providers for secure data storage
- Payment processors for transaction handling
- Email service providers for communications
- Analytics tools to understand platform usage
All these providers are bound by strict confidentiality agreements. They can only use your data to perform services for us, nothing else.
When We're Required to Share
Sometimes the law requires us to disclose information. This includes court orders, subpoenas, or requests from Australian government agencies. We'll notify you when legally permitted to do so.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you several rights regarding your personal information. You can exercise these rights by contacting us directly.
| Your Right | What It Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to correct inaccurate or incomplete information |
| Deletion | Request deletion of your data (subject to legal retention requirements) |
| Object | Object to certain types of processing, like marketing communications |
| Complaint | Lodge a complaint with us or the Office of the Australian Information Commissioner |
We respond to most access requests within 30 days. Some complex requests might take longer, but we'll keep you updated throughout the process.
Security Measures
Protecting your data isn't just about technology. It's about having the right processes and people in place.
- 256-bit SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Employee training on data protection and privacy practices
- Incident response procedures if something goes wrong
- Regular backups stored in geographically separate locations
Despite our efforts, no online platform is 100% secure. If we detect a breach that affects your information, we'll notify you within 72 hours as required by Australian law.
Cookies and Tracking Technologies
We use cookies to keep you logged in and remember your preferences. Some cookies are essential for the platform to work. Others help us understand how people use our services.
You can control cookie settings through your browser, but disabling certain cookies might limit functionality. We don't use third-party advertising cookies on our platform.
International Data Transfers
Your data primarily stays in Australia. However, some of our service providers operate globally, which might involve transfers to other countries.
When this happens, we ensure adequate protections are in place through standard contractual clauses and verification that recipients maintain Australian-equivalent privacy standards.
Children's Privacy
Our platform is designed for business professionals. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we delete it immediately.
Changes to This Policy
Business evolves, and so do privacy practices. When we update this policy, we'll post the new version here with an updated date. Significant changes will be communicated via email.
We recommend checking this page periodically, especially if you're concerned about how your information is handled. The date at the top shows when we last made changes.
Third-Party Links
Our platform might link to external websites or resources. We're not responsible for their privacy practices. When you leave our site, we encourage you to read the privacy policies of those destinations.